I am the sole proprietor of this outfit. You can be assured that I take great pains to find the finest Toys & Soldiers available. Often this means traveling. In doing so this affects my ability to turn your order around post haste. Often I am able to acheive this end however there are times when this is less than feasible. For this I apologize in advance. On a pleasant note I do not like to be away from the little lady for long and I miss my dog as well. So... delays are not as long as they might be. Please be assured that all my orders are packed with great care and experience. We pride ourselves on the quality of our packages. Trust this, I am as happy to sell the goods as you are anxious to add them to your collection. Please feel free to call and address any particular concerns or questions.